We ship most orders via standard delivery service. Most items are shipped within 3 to 5 business days upon receipt of order. Orders are shipped Monday-Friday, with the exception of holidays. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer and items ordered together may not arrive in the same box. Drop ship items are shipped directly from our manufacturers to you so Second-Day shipping may not be available for some items. Please feel free to contact us if you have any questions regarding what items are in stock or will be drop-shipped to know when you will receive your order. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS, FedEx or USPS at our regular shipping and processing fees, and may incur additional charges. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. Unfortunately, at this time we cannot ship outside the U.S. and we do not offer shipments to P.O. Boxes. Please provide a physical address for shipment. Please contact our customer service department with any further questions.
Standard shipping is FedEx Ground, UPS Ground or USPS Priority Mail, whichever is deemed most appropriate by Sage Market + Design. Please note that shipment to outside the contiguous 48 states U.S. are unavailable for over-sized items.
When your order is processed, you will receive an email notifying you that your order has been shipped. The email will include the tracking number(s) assigned to your package(s). Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive a notice and tracking numbers as each package is shipped. You may track your packages at the assigned shipping company's website. The tracking number(s) will also be available on your online account under Order History.
You can find an estimated lead time on every product page. Please note that these are estimated shipping dates only and are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Items that we have in stock ship within 3-5 business days. Many of our items are custom made and ship directly from our manufacturers, such as furniture or handmade items. These items typically have a lead time of 4-10 weeks. Occasionally issues arise that are beyond our control that may lead to additional production time for the manufacturer. If this occurs Sage Market + Design will notify you via email as soon as we are made aware of any delays.
All sale items are final sale and returns cannot be made.
REFUSAL OF DELIVERY
If you refuse delivery of the item(s) when it reaches you, you will be charged for all shipping cost, including the cost to return the item(s) to Sage Market + Design or the manufacturer. You will also be charged for any handling and restocking fees (a minimum of 25%) that is imposed on us by our suppliers.
INSPECTING YOUR DELIVERY
Upon delivery, please inspect all freight shipped furniture items carefully for any damage that may have occurred in transit. It is your responsibility to ensure that the product has not been damaged during shipping. It is important that you inspect all freight shipped items very carefully and that you do not sign for your piece(s) if you suspect any damage. Contact us immediately if you believe an item is damaged. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after 3 business days will not be accepted and are non-refundable and non-returnable.
If you would like to exchange or return an item purchased in the last 30 days, you will need to request a Return Authorization (RA) number. Before returning an item, you must send us an email at email@example.com stating what items you are returning and the reason why. We will email you back a confirmation and RA (Return Authorization) number and instructions for returning the item.
Please do not return items to our Newburyport, MA address without prior authorization as some returns may have to be shipped back directly to our suppliers. The are certain products that will incur a 25% restocking fee for returns on items that are not defective: All chandeliers, lamps, sconces, mirrors, pillows and rugs. Please note that items shipped back to us without a return authorization (RA) number will not be accepted and will be returned to you. All items must be returned in their original condition (unworn and unused) and enclosed in their original packaging within 30 days of receipt for a refund or exchange. If an item is returned and it is not in its original condition, the item will be sent back to you and additional shipping charges will apply.
FURNITURE + CUSTOM PIECES
Because many of these items are made to order, all custom pieces are non-returnable and non-refundable. Custom orders include, but are not limited to:
- All furniture items
- All handmade items (including all pillows and blankets)
- Any custom orders
- All Rugs
- Brahms Mount
- Lazy Susan
If you are uncertain what items are considered a custom order please contact us. You have 1 business day from the date the order was placed to cancel a custom order and to have the amount refunded to you. After 1 business day, custom orders are non-returnable and non-refundable.
A 6.25% Sales Tax on merchandise will be charged for orders being shipped to Massachusetts.